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AI Agents for B2B SaaS, Shopify & Industrial

Reduce support workload, guide buyers, and resolve complex queries. Our AI agents connect to your knowledge base and systems, ensure smooth handovers, and demonstrate ROI with clear analytics.

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Who we help

We build AI agents for three use cases. Pick yours to see what's included.

Ticket Deflection

What it does

Answers questions using your knowledge base. When unsure, it escalates to Zendesk or Intercom with a summary and suggested solution for faster resolution.

What's included

  • Handover with AI summary + proposed resolution
  • Analytics dashboards: deflection, gaps, accuracy, "no‑answer" reasons
  • KB Watchdog to flag contradictions in your KB over time
  • Hybrid Graph + Vector retrieval

Outcomes

Fewer human support tickets, faster resolutions, and higher customer satisfaction.

Explore Ticket Deflection

Shopify (Plus) Copilot

What it does

Answers questions on product recommendations, compatibility, and policies to prevent returns and cart drop-offs, passing full context to support when needed.

What's included

  • Product, policy and order‑aware answers from your catalogue + KB
  • Handover with summary inside your helpdesk
  • Analytics dashboards for conversion assists and content gaps
  • Integration with Shopify

Outcomes

Fewer pre‑purchase drop‑offs, fewer avoidable returns, faster replies.

Explore Shopify Copilot

Component Finder

What it does

Converts spec-to-part queries into exact components or shortlists, parsing complex catalogues, PDFs, and spec sheets. Routes complex cases to sales with a summary.

What's included

  • Understands datasheets, tolerances and variant rules
  • Handover to sales or support with full parts list and AI-generated summary
  • Analytics dashboards for spec mismatches and missing data
  • Built on Hybrid Graph + Vector for reliable part matching

Outcomes

Faster quotes, fewer mis‑picks, higher first‑contact resolution for engineers.

Explore Component Finder

How AI Tech works

Unify your knowledge

We ingest your knowledge base, product data, and tickets to build a Graph and Vector database.

KB Watchdog

The KB Watchdog continuously scans new or updated articles for contradictions.

Retrieve and reason with accuracy

The AI agent uses both Graph and Vector data to accurately answer questions.

Handover and ticketing

When required, the AI agent hands over an auto-generated summary with a suggested solution.

Measure and improve

Dashboards reveal customer interests, content gaps and deflection, enabling strategic action.

Why choose AI Tech

KB Watchdog

We designed our KB Watchdog for large and complex knowledge bases, so your automation stays safe and reliable.

Hybrid Graph + Vector DB

Graphs provide structure, vectors capture meaning. Together they enable the precision needed to retrieve knowledge from large, complex systems.

Handover and Analytics

The handover includes key insights for faster resolution, while analytics dashboards deliver strategic visibility across customers and products.

Integrations and Security

Works with your existing systems, including Shopify, Zendesk and Intercom. Extends automation that scales and handles complexity beyond typical SaaS tools.

Read Security & Compliance

Customer story: Math Angel

Personalised AI tutor + support for a fast-growing UK maths edtech platform.

What they use

  • Tutor/chat support integrated with user and product databases
  • Hyper-personalised help based on history and quiz results
  • Built-in analytics dashboards to spot content gaps
See more customer stories

Expected outcomes (no hype, just what improves)

  • Fewer repetitive tickets and faster first response
  • Higher pre‑purchase conversion and fewer wrong‑fit returns (Shopify)
  • Faster spec‑to‑part selection and fewer mis‑picks (Industrial)
  • Clearer insight into KB gaps and content quality

Compare alternatives (to reduce doubt)

See how AI Tech's approach compares to other options you might be considering.

Generic chatbot or FAQ search

Quick to try, but lacks handover, analytics and KB quality controls, risking wrong answers and low adoption.

DIY LLM experiment

Flexible, but hidden costs in retrieval quality, maintenance and analytics. Hard to govern at scale.

AI Tech agents

KB Watchdog + Hybrid Graph/Vector for accuracy, handover your team trusts, and dashboards to prove value.

Pricing & next steps

We tailor scope by use case and data sources. Start with a short consultation; we'll outline expected ROI and recommend a plan.

Book a consultation See pricing

FAQs

Ready to get started?

Book a consultation to discuss your use case and see how AI Tech can help reduce support load while improving customer experience.

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