AI Tech builds high-accuracy support agents for B2B SaaS, e-commerce (Shopify), and industrial manufacturers with complex product catalogues.
HQ: London · Focus: UK & DACH
Ticket Deflection (SaaS), Shopify Revenue & Support Copilot, Industrial Component Finder
KB Watchdog + Hybrid Graph/Vector retrieval
Handover to Zendesk/Intercom
Analytics dashboards
AI should be safe, explainable, and governed. Our agents retrieve evidence from a Hybrid Graph + Vector stack and are protected by our KB Watchdog, which flags contradictions as your knowledge base evolves. Handover and analytics are available from day one to ensure traceability and oversight.
We provide dependable AI agents that increase ticket deflection and accurately handle complex product catalogues.
Automatically flags contradictions and drift as your knowledge base changes, keeping answers trustworthy end-to-end.
Combines graph relationships with semantic vectors to retrieve the right facts in the right context. Especially in complex cases.
Escalations route to the right team with an AI summary and suggested next steps. Clean, fast, and accountable.
Dashboards surface deflection, top intents, and KB gaps so you can prioritise fixes and improve outcomes quickly.
Even the best agent fails with poor user experience. Our lead designers ensure every element, from chat flows and helpdesk handovers to dashboards, is clear, on-brand, visually exceptional, and effortless to use.
Math Angel (math-angel.io), a fast-growing UK maths edtech platform, uses our agent as a personalised AI Tutor and for support. The tutor connects to product and anonymised user databases to tailor help based on history and quiz results, while handover keeps human support fast and on-brief.
Quantitative leader focused on reliable, measurable AI. Senior quant in London. Sets product governance, success metrics, and commercial rigour so rollout is safe and ROI is evidenced.
Engineering leader bridging architecture and delivery. Former partner of an IT consultancy, ex-SAP (RISE) project manager. Owns retrieval quality, integrations and production reliability across full-stack, data and DevOps.
Operations and customer experience lead. Former senior commercial strategy consultant. Ensures delivery discipline, clear stakeholder communication, and UI/UX standards so agents are adopted by support teams and loved by customers.
If you'd like to understand whether our approach fits your stack and workflows, please get in touch via our Contact page.
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