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AI Agents for B2B SaaS, Shopify & Industrial

Reduce support workload, guide buyers, and resolve complex queries. Our AI agents connect to your knowledge base and systems, ensure smooth handovers, and demonstrate ROI with clear analytics.

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Retrieval → Analytics → Human handoff flow

Choose Your Solution

Tailored AI agents designed for your specific industry and use case, delivering measurable results from day one.

B2B SaaS

Ticket Deflection

Deflect repetitive tickets without risking quality. Our agent finds the right answer from your knowledge base, proposes a resolution, and hands over with full context when a human should take the wheel.

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E-Commerce

Shopify Revenue & Support Copilot

Turn support into revenue. The Copilot answers product, fit, and policy questions, reduces wrong-fit returns, and guides shoppers to the right purchase.

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Industrial

Component Finder

End spec-to-part confusion. The Component Finder interprets requirements, searches complex catalogues and spec sheets, and recommends compatible parts.

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B2B SaaS: Ticket Deflection

Deflect repetitive tickets without risking quality. Our agent finds the right answer from your knowledge base, proposes a resolution, and hands over with full context when a human should take the wheel.

Key Capabilities

AI Triage & Dispatching icon

AI Triage & Dispatching

Automatically categorize and route tickets to the right team with intelligent priority assignment.

AI-Generated Summaries icon

AI-Generated Summaries

Create concise ticket summaries that help your team understand issues at a glance.

Suggested Resolutions icon

Suggested Resolutions

Propose solutions drawn from verified knowledge base content with source citations.

Safe Human Handover icon

Safe Human Handover

Seamlessly escalate to human agents with full context and conversation history preserved.

Analytics Dashboards icon

Analytics Dashboards

Spot content gaps, measure deflection rates, and track performance metrics in real-time.

Where It Plugs In

Your help centre, in-product widget, email and live chat (e.g., Zendesk, Intercom). Works alongside your current workflows with minimal setup required.

Outcomes

Fewer Repetitive Tickets

Reduce support volume by 40-70%

Faster First Responses

Instant answers 24/7

Cleaner Backlogs

Focus on complex issues

Content Improvement

Continuous KB optimization

Shopify Revenue & Support Copilot

Turn support into revenue. The Copilot answers product, fit, and policy questions, reduces wrong-fit returns, and guides shoppers to the right purchase, then hands off to an agent when needed.

Key Capabilities

Product & Policy Q&A icon

Product & Policy Q&A

Answer questions directly from your catalogue and knowledge base with accuracy.

Pre-Purchase Guidance icon

Pre-Purchase Guidance

Help customers find the right products with compatibility, sizing, and bundle recommendations.

Order Status & Support icon

Order Status & Support

Handle simple post-purchase inquiries and order tracking automatically.

Context-Preserving Handover icon

Context-Preserving Handover

Transfer complex cases to agents without losing conversation history or context.

Revenue & Support Analytics icon

Revenue & Support Analytics

Track both revenue impact and support metrics in a unified dashboard.

Where It Plugs In

On-site chat, Shopify storefront and account pages, and your support channels (e.g., Intercom, Zendesk). Seamless integration with your existing e-commerce stack.

Outcomes

Higher Conversion

Guide buyers to the right purchase

Fewer Returns

Reduce wrong-fit purchases

Shorter Queues

Free up your support team

Customer Insights

Learn what buyers really ask

Industrial: Component Finder

End spec-to-part confusion. The Component Finder interprets requirements, searches complex catalogues and spec sheets, and recommends compatible parts, then passes the thread to sales or engineering when escalation makes sense.

Key Capabilities

Spec Parsing & Reasoning icon

Spec Parsing & Reasoning

Understand technical requirements and constraints from natural language or structured specs.

Multi-Attribute Search icon

Multi-Attribute Search

Search across complex catalogues with multiple technical parameters simultaneously.

CAD/Doc Retrieval icon

CAD/Doc Retrieval

Find and reference relevant technical documents, datasheets, and CAD files.

Quote-Assist Notes icon

Quote-Assist Notes

Generate detailed notes for your sales and engineering teams to expedite quoting.

Full Handover Trail icon

Full Handover Trail

Complete audit trail and analytics for every customer interaction and recommendation.

Where It Plugs In

Website, distributor portals, and sales/engineering support channels. Works with your existing PIM/PLM and document sources without disrupting current processes.

Outcomes

Faster Part Selection

Reduce search time by 60-80%

Fewer Misquotes

Improve specification accuracy

Higher Win Rates

Faster, more accurate responses

Better Documentation

Continuous quality improvement

Why AI Tech Outperforms the Alternatives

❌ Limited

Generic Decision Tree Chatbots

Traditional rule-based systems that quickly hit their limits.

  • Scripted flows lead to dead ends
  • Keyword-based replies miss nuance
  • No content quality assurance
  • Poor retrieval accuracy
  • Cannot handle complex queries
❌ Incomplete

Regular LLM Chatbots

Basic vector search without the safeguards you need.

  • Vector-only retrieval misses relationships
  • No contradiction detection
  • Lacks KB quality guardrails
  • Limited traceability
  • Degrades over time
❌ Inefficient

Human-Only Support

The traditional approach that doesn't scale.

  • High operational costs
  • Slower response times
  • Knowledge remains siloed
  • Hard to track improvements
  • Limited scalability
✓ Complete

AI Tech Solution

The comprehensive approach built for enterprise reliability.

  • Hybrid Graph + Vector retrieval
  • KB Watchdog quality assurance
  • Safe handover with full context
  • Complete source attribution
  • Actionable analytics dashboards
  • Continuous improvement loop

AI Tech Ltd provides accurate knowledge retrieval, safe handover, and actionable analytics, performing reliably with large or complex knowledge bases.

Frequently Asked Questions

Ready to Transform Your Support?

Let's map your goals to the right solution and show what launch could look like.

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