AI Ticket Deflection for B2B SaaS
Our AI agent reduces the number of tickets raised through intelligent automation and self-service solutions, freeing up your support team to focus on complex issues.
Who This Is For
Designed for B2B SaaS companies aiming to increase the number of automatically resolved tickets while maintaining exceptional customer satisfaction. Whether you're experiencing rapid growth or looking to optimize support efficiency, our AI ticket deflection solution scales with your needs.
What You Get (at a glance)
A comprehensive AI-powered solution that transforms your customer support experience from reactive to proactive.
Accurate Self-Service Answers
Provide instant, precise answers to customer queries using advanced natural language processing and your existing knowledge base.
Seamless Human Handover
When AI can't help, we ensure smooth transitions to your support team with full context and conversation history.
Analytics Dashboards
Real-time insights for decision makers to track performance, identify trends, and optimize support operations.
KB Watchdog
Automated knowledge base quality assurance that identifies gaps, inconsistencies, and outdated information.
Hybrid Graph + Vector DB
Advanced retrieval technology combining graph and vector databases to minimize retrieval misses and maximize accuracy.
Integrations
Seamlessly connects with Zendesk, Intercom, and DocBooks to work within your existing workflow.
How It Works
A five-step flow from ingestion to continuous improvement that ensures your AI support system gets smarter over time.
Ingest & Map Your Knowledge
We connect to your existing documentation, support articles, and knowledge base to create a comprehensive understanding of your product and services.
KB Watchdog Quality Checks
Our automated system scans for inconsistencies, outdated information, and gaps in your knowledge base, providing actionable recommendations.
Retrieval & Answering
When customers ask questions, our hybrid retrieval system finds the most relevant information and generates accurate, contextual answers.
Handover & Dispatch
For complex issues requiring human attention, we seamlessly transfer the conversation with full context to the appropriate support team member.
Analytics-Driven Improvement
Continuous monitoring and analysis of interactions help identify patterns, improve accuracy, and optimize the system over time.
Why AI Tech
We build AI agents that use graph and vector retrieval to make sense of complex data and deliver dependable answers.
Outcomes & KPIs to Track
Measure success with clear, actionable metrics that demonstrate ROI and continuous improvement.
Integrations
Works seamlessly with the tools you already use, requiring minimal setup and no disruption to your existing workflows.
In Practice: Math Angel
A brief story showing our approach working in the wild.
Challenge
Math Angel was experiencing rapid growth but their support team was overwhelmed with repetitive questions, leading to longer response times and decreased customer satisfaction.
What We Delivered
A fully integrated AI ticket deflection system with their existing Zendesk setup, KB Watchdog to improve documentation quality, and comprehensive analytics dashboards.
Result
65% reduction in ticket volume within three months, improved customer satisfaction scores, and support team now focuses on complex, high-value interactions.
Security & Compliance
Enterprise-grade security with flexible data retention options, comprehensive access controls, and full observability. Your data remains secure and compliant with industry standards including GDPR and SOC 2. Learn more about our security practices →
Implementation Approach
We emphasize low risk and maximum control throughout the implementation process.
Discovery & KB Audit
We start by understanding your current support landscape, analyzing your knowledge base, and identifying quick wins and improvement opportunities.
Pilot on Limited Scope
Launch with a focused subset of topics or customer segments, allowing you to validate results and refine the approach with minimal risk.
Scale & Govern
Once proven, we expand coverage systematically while establishing governance processes to maintain quality and control.
Pricing
Our pricing is tiered based on usage volume and integration requirements, ensuring you only pay for what you need. We offer flexible plans that scale with your business, from startups to enterprise organizations. Contact us for detailed pricing →
Frequently Asked Questions
Ready to Reduce Ticket Volume?
Join forward-thinking B2B SaaS companies who are transforming their customer support with AI-powered ticket deflection.
