Pre-purchase friction
Shoppers leave when they can't find quick answers to product questions, leading to lost sales.
Shopify Revenue & Support Copilot
Shopify AI agents for Shopify and Shopify Plus. They lift conversion, reduce wrong-fit returns, and deflect repetitive tickets. Understands your catalogue and policies, answers pre-purchase questions, and hands over to your team with full context.
Why Merchants Use Our AI Agent
Common pain points we tackle:
Size/fit confusion
Customers unsure about sizing or compatibility often abandon their carts or order the wrong item.
Repetitive order-status questions
Your support team spends valuable time answering "Where is my order?" instead of solving complex issues.
Costly wrong-fit returns
Returns from sizing mistakes or wrong product choices hurt your bottom line and waste resources.
Inconsistent answers
Different team members give different answers, creating confusion and eroding customer trust.
What You Get
A complete AI-powered sales and support system tailored for Shopify merchants.
Pre-purchase sales assistant
Guides shoppers to the right product and variant using live catalogue data, size guides and policies. Explains trade-offs and links to the exact item, reducing drop-offs.
Wrong-fit returns prevention
Collects key requirements (size, compatibility, use-case), checks fit rules, and warns about common mis-matches before checkout.
Order & account self-service
Looks up orders, shipping windows and returns status, answering "Where is my order?" and similar queries without creating a ticket.
Human handover with context
Escalates to agents in Zendesk or Intercom with an AI summary, cited evidence and a suggested resolution to speed up handling.
Analytics dashboards
Tracks chat-assisted revenue, deflection, no-answer reasons, accuracy and content gaps so you can prioritise fixes that move the numbers.
How It Works (Under the Bonnet)
Advanced AI technology that ensures accurate, helpful responses every time.
Unified product & policy knowledge
Ingests your product catalogue, size guides, FAQs, policy pages and past tickets, then keeps them structured, versioned and searchable.
KB Watchdog
Continuously flags contradictions and stale content in your knowledge base so issues are fixed before they reach customers.
Hybrid Graph + Vector Retrieval
Graph models relationships (variants, rules, policies); vectors capture meaning. Together they raise precision and reduce hallucinations.
Retrieval accuracy checks
Automated tests score answerability, confidence and citation coverage before changes go live.
Integrations
Shopify for catalogue and orders; Zendesk and Intercom for support workflows. Other systems on request.
Security & compliance
Encryption in transit and at rest, least-privilege access, audit logging and GDPR-aligned processing. DPA available.
Outcomes We Aim For
Target ranges we design for validated during pilot implementation.
Conversion uplift
+5 to 15%
On chat-assisted sessions, helping more visitors become customers.
Wrong-fit returns reduction
-5 to 12%
Fewer avoidable returns by matching customers with the right products.
Ticket deflection
25 to 40%
Repetitive queries handled automatically, freeing your team for complex issues.
Indicative targets; validated during pilot implementation.
Implementation & Timeline
A clear, structured process to get your Copilot up and running.
Week 0-1: Discovery & data mapping
Map key journeys, ingest catalogue and policies, and connect your helpdesk.
Week 1-3: Build & test on staging
Configure intents, run retrieval tests, set handover flows, and perform the KB Watchdog's initial pass.
Week 3-4: Soft launch & tuning
Limited rollout, capture a baseline in analytics, refine prompts and answers.
Ongoing: Optimisation & reviews
Quarterly reviews, new intents, and content quality fixes from Watchdog findings.
Case Study & Testimonial
Real-world evidence of our AI technology in action.
Math Angel (Education Sector)
High-volume UK edtech using our AI Agent and analytics to deliver personalised support with strong user engagement.
Compared with Common Alternatives
See how our Copilot stacks up against other approaches.
Human-only live chat
Costly for 24/7 cover and slower at peak times; our Copilot handles routine queries and escalates the rest with full context.
Generic FAQ bot
Little product awareness and no fit logic; our Copilot ties into your catalogue, specs and policies via Graph + Vector.
Standalone LLM chatbot
Lacks retrieval controls and QA; our KB Watchdog and accuracy checks reduce drift and contradictions.
Static help centre
Useful reference but weak on conversion; our Copilot acts in-journey with measurable revenue attribution.
Pricing & Next Steps
Plans & pricing
See the Pricing page. Volume-aligned options for SMEs to mid-market, including handover and analytics.
Book a consultation
We confirm your use cases and data readiness, then outline a tailored plan. NDA available on request.
FAQ
Shopify catalogue, policy pages, FAQs and selected past tickets; optional size/fit guides and returns reasons.
Yes—supports Shopify and Shopify Plus. We'll review custom checkout nuances during discovery.
Clarifying questions plus fit rules from your KB; shows reasoning and flags common mis-matches before purchase.
Automatic handover with an AI summary and a suggested resolution for faster handling.
English and German.
Encryption, access controls and GDPR-aligned processing; DPA available.
We baseline during soft launch, then track chat-assisted revenue, deflection and return-rate changes in dashboards.
Ready to Boost Revenue & Cut Support Costs?
Transform your Shopify store with AI that understands your products and helps your customers.
