Connect your tools in minutes. Secure by design. Human handover and analytics included.
Seamlessly connect AI Tech with your existing tools to enhance your support workflow.
Product-, policy- and order-aware answers, fit checks, and smooth escalation inside your helpdesk.
Create or update tickets with AI summaries, proposed resolutions, and full conversation context.
Deflect common queries, then pass rich context to your team when human support is needed.
Built-in features that make your support team more effective and your customers happier.
One-click escalation with transcript, sources and next-best-action so agents resolve faster.
Track deflection, accuracy, content gaps and handover outcomes by channel and timeframe.
Every handover includes a concise summary, cited evidence and a suggested fix to speed triage.
Versioned prompts, permissioned access, event logs and exportable traces for audits.
A sophisticated technical foundation that ensures reliability, security, and accuracy.
OAuth or secure app installs, least-privilege scopes, read-only by default, explicit opt-in for writes.
We map fields to your schema, deduplicate records, and schedule syncs to keep systems aligned.
Exponential backoff, dead-letter queues, and alerting for robust recovery.
Metrics, traces, and immutable audit trails for every job and change.
Advanced technology that sets us apart from basic chat widgets and generic automation tools.
Detects contradictions across sources and flags stale content before it reaches customers.
Entities and relations add structure, embeddings add meaning. Together they improve accuracy and traceability.
Confidence gating with citations; automatic fallback to human when confidence is low.
Tailored solutions for different industries, each with specific challenges and needs.
Deflect repetitive how-to/licensing queries; summarise complex issues and route to the right team.
Learn more →Guide pre-purchase decisions, reduce wrong-fit returns, and surface order status and self-serve actions.
Learn more →Translate specs into exact parts from complex catalogues and datasheets; escalate with full BOM context.
Learn more →Enterprise-grade security measures to protect your data and your customers' privacy.
Encryption in transit and at rest, with minimal retention, only what's needed to operate.
SSO support, role-based permissions and separate environments for testing and production.
A light-touch rollout tailored to your stack.
Scoping call → connector install → data mapping → UAT → go-live → optimisation.
We configure and validate; you provide app access, test users and a KB export.
Agreed targets for deflection, response time, accuracy and handover quality.
Understanding the landscape helps you make the right choice for your business.
Pros: fast to add.
Cons: weak retrieval, limited handover and shallow analytics.
Pros: deterministic.
Cons: brittle, high maintenance, no semantic understanding.
Pros: full control.
Cons: long lead time and ongoing model/KB quality burden.
Hybrid Graph + Vector retrieval, KB Watchdog, and built-in handover and analytics, delivered with a consultative rollout.
Hear from teams already using AI Tech to transform their support operations.
“AI Tech's integration helped us deliver faster support and cleaner handovers to our team. The difference in response quality has been remarkable.”
Answers to common questions about our integrations and how they work.
We default to linked records/notes. Overwrites require explicit configuration.
The AI agent adds a transcript, summary, suggested resolution and metadata (topic, confidence).
Confidence gating triggers escalation, with citations and a reasoning summary for the agent.
No. KB Watchdog surfaces contradictions and gaps as you scale.
Event/webhook-driven where supported, with scheduled backfills for completeness.
We scope custom connectors via API or webhooks during consultation.
See pricing (link) or contact us (link) for per-connector fees and setup packages.
Choose your integrations and we'll handle the setup.
